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what is tqm what are the four important tenets of tqm and why are they important 646195

  1. What is TQM? What are the four important tenets of TQM, and why are they important?
  2. What is the Malcolm Baldrige National Quality Award? Why would an organization apply for that award?
  3. In the production–sales cycle, what are the four points at which quality costs are incurred? How are these costs interrelated through these points?
  4. How can Pareto analysis help focus managerial efforts on reducing the costs of quality related problems?
  5. How does strategic cost management link information to corporate strategies?
  6. Why might a common set of global quality standards be needed or desirable?
  7. What is a quality audit?
  8. Compare and contrast the EFQM Excellence Model with the Malcolm Baldrige National Quality Award criteria.

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