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value chain classifications match each of the following cost items with the value 639304

Value chain classifications Match each of the following cost items with the value

chain business function where you would expect the cost to be incurred:

Business Function

Cost Item


a. Research and development

1. Labor time to repair products under warranty

b. Design

2. TV commercial spots

c. Production

3. Labor costs of filling customer orders

d. Marketing

4. Testing of competitor’s product

e. Distribution

5. Direct manufacturing labor costs

f. Customer service

6. Development of order tracking system for

the Internet

7. Printing cost of new product brochures

8. Hours spent designing childproof bottles

9. Training costs for representatives to staff

the customer call center

10. Installation of robotics equipment in

manufacturing plant

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